Effective Date: 27 August 2026
Welcome to the online ordering website of Uniglobe Foodz (Pvt) Ltd. By using this website and placing an order, you agree to the following Terms & Conditions. Please read them carefully before placing an order.
Uniglobe Foodz (Pvt) Ltd imports and distributes food products in Sri Lanka. Products displayed on this website are subject to availability.
Customers may place orders through our website by selecting the required products.
An order is considered confirmed only after payment has been received and/or the order has been confirmed by Uniglobe Foodz (Pvt) Ltd.
We make reasonable efforts to ensure that product descriptions, photographs, prices, quantities, expiry dates, and other information displayed on the website are accurate. However, minor differences between product photographs and the actual packaging may occur due to changes made by manufacturers or suppliers.
All prices displayed on the website are in Sri Lankan Rupees (LKR) unless otherwise stated.
Prices may be changed from time to time without prior notice. The price applicable to an order will be the price displayed at the time the order is placed.
Payments can be made online via our payment gateway. Alternatively, purchasers can make payments via direct bank transfer to Uniglobe Foodz (Pvt) Ltd, please contact us directly for our bank details. Customers are responsible for providing accurate payment information and submitting proof of payment when requested for direct transfers.
As these are consumable food items, we prefer customers to arrange their own delivery for health and safety reasons. Please note that delivery arrangements are at the customer’s discretion. Uniglobe Foodz (Pvt) Ltd provides a special discount to customers who arrange their own transport. Customers are also able to make an online payment and pick up their order directly at the store.
Customers are requested to inspect the products immediately upon delivery. If a customer receives a product that is damaged, incorrect, or otherwise has a genuine issue, the customer must notify Uniglobe Foodz (Pvt) Ltd within 24 hours of delivery.
The customer may be required to provide photographs, videos, the order number, and other relevant information to enable us to investigate the issue.
Due to the nature of food products, we do not accept returns of food products once they have been delivered. Customers should carefully check their order at the time of delivery. If there is a genuine issue with an order, the customer must contact us within 24 hours of delivery. Any request received after 24 hours may not be considered.
Where appropriate, Uniglobe Foodz (Pvt) Ltd may, at its discretion and subject to verification, provide a replacement or another suitable resolution for a product that was delivered damaged, incorrect, or otherwise defective.
Customers are responsible for following the storage instructions provided on the product packaging.
Once the product has been delivered and accepted by the customer, Uniglobe Foodz (Pvt) Ltd is not responsible for damage or deterioration caused by improper storage, handling, temperature conditions, or use after delivery.
Once an order has been confirmed and payment has been received, cancellation may not be possible if the order has already been prepared or dispatched. Customers should contact us as soon as possible if they wish to request cancellation.
Any refund, where applicable, will be considered at the discretion of Uniglobe Foodz (Pvt) Ltd and subject to the circumstances of the order.
We reserve the right to correct errors, update product information, change prices, modify product availability, or make changes to the website without prior notice.
Customers agree not to misuse the website, attempt to gain unauthorized access, interfere with website operations, or use the website for any unlawful purpose.
Customer information provided when placing an order will be handled for purposes such as processing orders, arranging deliveries, communicating with customers, and providing customer service.
We will take reasonable steps to protect customer information.
Uniglobe Foodz (Pvt) Ltd will take reasonable care in processing and delivering orders. However, we are not responsible for delays or failures caused by circumstances beyond our reasonable control, including delivery disruptions, natural events, supplier issues, technical failures, or other unforeseen circumstances.
Uniglobe Foodz (Pvt) Ltd reserves the right to update or modify these Terms & Conditions from time to time. The updated Terms & Conditions will be published on this website and will apply from the date of publication.
For questions, complaints, or issues relating to an order, please contact:
Uniglobe Foodz (Pvt) Ltd
Sri Lanka
Telephone: 0741177959
By placing an order through our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.