Effective Date: 27 August 2026

Thank you for shopping with Uniglobe Foodz (Pvt) Ltd. As we sell food products, we maintain strict hygiene and food-safety standards. For this reason, we generally do not accept returns or exchanges of food products once they have been delivered.

1. No Returns

All food products purchased through our online shop are non-returnable and non-exchangeable.

We do not accept returns due to:

– Change of mind
– Incorrect selection of products by the customer
– Personal preference or taste
– Failure to read the product description before ordering
– Incorrect delivery information provided by the customer

2. Incorrect or Defective Products

If you receive a product that is:

– Incorrectly supplied
– Expired or otherwise appears unsafe to consume
– Defective or materially different from the product ordered

please contact us within 24 hours of delivery.

Customers may be required to provide photographs or other evidence of the product and packaging to help us investigate the issue.

3. Refunds or Replacement

After reviewing the claim, Uniglobe Foodz (Pvt) Ltd may, at its discretion:

– Replace the affected product; or
– Provide a refund for the affected product.

Where a refund is approved, it will be made by bank transfer to the customer’s nominated bank account.

Refund processing time may depend on the customer’s bank and applicable banking procedures.

4. Delivery Charges

If the problem is confirmed to have been caused by Uniglobe Foodz (Pvt) Ltd, including supplying an incorrect or damaged product, we will bear the reasonable delivery/collection cost associated with resolving the issue.

5. Customer Responsibility

Customers are responsible for checking their order and the condition of the products as soon as possible after delivery.

Any issue must be reported within 24 hours of delivery. Claims submitted after this period may not be accepted.

6. Food Safety

Customers should follow the storage instructions provided on the product packaging. Uniglobe Foodz (Pvt) Ltd cannot be held responsible for deterioration or damage caused by improper storage or handling after delivery.

7. Contact Us

For any return, refund or product-related issue, please contact us through the contact details provided on our website.

Uniglobe Foodz (Pvt) Ltd reserves the right to review each claim individually and determine the appropriate resolution.